No. SP PowerAssets (SPPA), as the transmission licensee, remains responsible for the physical delivery of electricity supply to your premises regardless of whether you are with SP Services or Geneco.

Hence, you will continue to enjoy the same quality, safety and reliability of electricity supply if you choose to purchase from private retailer. However, if you have requested for a meter change, there may be a down time of less than 30 minutes during the meter installation.

Yes you are! All residential households are eligible to sign up with Geneco from 1 May 2019. Sign up now!

Yes, you are able to sign up on behalf of the rightful electricity account holder if you are authorised. You may choose any of our Geneco electricity plans and select the authorisation option at sign up. In the course of the sign up, you are required to provide your name and mobile number. At the end of the sign up, you are required to upload a copy of the electricity account holder's latest electricity bill or SP documents for verification purposes. Please note that transfer can only be processed when all the required documents have been received.

There are 2 ways to upload your latest electricity bill or SP documents:
(1) After completing the sign up, on the Thank You page, you may immediately upload your latest electricity bill or SP documents.
(2) Alternatively, after completing the sign up, you may login to the Geneco Self-Service Portal using the email address and password that you used in the sign up process. Click on the left sidebar "Upload Document" and upload your latest electricity bill or SP documents there.

Once you are eligible to switch, you may sign up with us. Power the change with Geneco's plans here.

Upon successful sign up, you will receive both SMS and email requesting you to verify your mobile number, email and supply address. You will also be required to upload your latest electricity bill or SP documents for verification. Transfer can only be processed when all documents have been submitted. Please take note that the transfer process takes approximately 2 to 4 weeks upon receipt of the required documents. You will receive an email, notifying you of the transfer, when it is completed. Yay, you are on your way to great savings!

After signing up with Geneco, you will be asked to submit your latest electricity bill or SP documents for verification. Upon receipt of this, Geneco will proceed with the verification and begin the transfer process. Please take note that the transfer process takes approximately 2 to 4 weeks upon receipt of your latest electricity bill or SP documents.

You will continue to receive your gas and water bills from SP Services, while Geneco will be billing you for your electricity consumption.

You will still be able to use your U-Save GST Voucher to offset your electricity bills. However, any credits disbursed to you will first be used to offset any outstanding balance with SP Services.

Currently, SP Group collects a security deposit from all consumers when they open their utilities account. The security deposit covers electricity as well as non-electricity (i.e. water and town gas) services.

The amount of security deposit required by SP Group from residential consumers is published at here.

When you switch to buy electricity from an electricity retailer, the security deposit with SP Group will be split between your electricity and non-electricity accounts. The amount of security deposit allocated to your electricity account (65% of the security deposit) will be used to offset any outstanding charges with SP Group. Any remaining security deposit allocated to your electricity account will be used to offset future non-electricity charges. Alternatively, you may request SP Group to refund the remaining security deposit allocated to your electricity account to you.

An AMI (Advanced Metering Infrastructure) meter or Smart meter reads your electricity consumption half-hourly. This allows you to remotely monitor the consumption pattern of your household.

SRLP (Static Residential Load Profile) meters, on the other hand, are read by meter readers sent down by SP Services every other month. A national average static load profile will be applied to all SRLP meters (mechanical meter).

You may find out more here.

Prior to your expiry date, you will receive notifications from Geneco with your renewal options. If we do not hear from you, your contract will be automatically renewed after your expiry date. Geneco guarantees that the renewal rates will be lower than the prevailing regulated tariff. Rest assured, your electricity supply will not be disrupted when your contract expires.

Thank you for referring a friend to the Geneco family!

You may view the detailed breakdown of the rebate earned on the Geneco Self-Service Portal, under "View Geneco Rebates". Please note that you will only receive the referral rebate when both you and your friend have started contracts with Geneco.

Thank you for referring a friend to the Geneco family!

You may view the detailed breakdown of the rebate that you have received on the Geneco Self-Service Portal, under "View Geneco Rebates". Please note that you will only receive the referral rebate when both you and your friend have started your contracts with Geneco.

You will only be able to view the referral rebate on the Geneco Self-Service Portal when both you and your friend have started your contracts with Geneco. If either of you have not, you will not be able to view the referral rebate.

Please notify us in writing 30 days in advance. There will be an early termination fee charged, based on your dwelling type. Please refer to your contract on the amount.

Unfortunately, there is no grace period. Once you have agreed to a contract, you are bound by the agreed terms and conditions.

Step 1: Please submit your request 30 days in advance to info@geneco.sg. Kindly note that the termination of the contract is required for the current address and an Early Termination Fee will be charged. There will also be an account closure fee of $10.90 (GST inclusive), collected by Geneco on behalf of SP Services.

Step 2: Sign up for a new SP account with your new address. Please note that you will have to fill the same name for the new account as per your initial Geneco’s contract for us to reimburse the Early Termination Fee.

Step 3: Submit your SP account opening documents or bill of the new address to info@geneco.sg and we will assist to transfer your contract and reimburse the Early Termination Fee to your new Geneco account. Terms and conditions apply.

Let us know at least 30 days before your contract expires via our contact form.

Yes. Security deposit is collected for all new account sign-ups from 1 April 2021. Security deposit is not subject to GST.

Retailer are allowed to impose a security deposit of not more than 2 times of the national average monthly consumption of the specific dwelling type as published by the Market Support Services Licensee and the prevailing rate offered by the Licensee to the consumer or the actual average monthly bill amount, whichever is higher to mitigate the credit risk exposure from the Use-First-Pay-Later arrangement under the Electricity Supply Agreement. Visit here for more information.

Refer to the table below for the security deposit amount based on your residential dwelling type:

Upon the successful transfer of your electricity account from SP to Geneco, SP will refund the security deposit attributable for the electricity portion to you.

No, we will not be able to transfer the security deposit from SP to Geneco account.

Security deposit will be charged to your first Geneco’s electricity bill. You can make payment via GIRO, AXS and credit card.

Security deposit will be returned via your initial mode of payment within one month after we receive the full payment of your final bill.

After you have make a full payment of your final bill, please send in a request to info@geneco.sg for a manual transfer of the security deposit to the other active account to offset any outstanding bill amount.

After you have make a full payment of your final bill, please send in a request to info@geneco.sg for a manual transfer of the security deposit to the other active account to offset any outstanding bill amount.

Prior to your contract expiring, you will receive email reminders from Geneco about the available renewal options.

Alternatively, you can find out your contract expiry date via the following:

1. Log in to Geneco Self-Service Portal
2. View Manage Contract to check on your contract details

90 days before your contract expires, you will be able to login to your account via the Geneco Self-Service Portal to find the available plans for renewal.

Watch the video for a simple guide on renewal process or simply follow the steps below:

1. Log in to Geneco Self-Service Portal
2. Click on the Renewal reminder banner. You will be brought to Choose Your Premise page.
3. Click View Renewal Option.
4. Choose your preferred renewal plan and click “Buy Plan”.
5. Your details will be auto populated with a summary of your selected renewal plan.
6. Click Proceed to Renew.
7. Acknowledge the read and receipt of the Terms and Conditions, Privacy Policy and Consumer Advisory.
8. Check the boxes to acknowledge the Terms and Conditions, Privacy Policy and Consumer Advisory.

Your renewed contract will only take effect after the expiry of your current contract.

If you have forgotten your password, you may request for a reset via Geneco Self-Service Portal.

You can renew your contract 90 days before your contract expires.

If you do not renew via Geneco Self-Service Portal before your contract expires, your contract will be automatically renewed upon your existing contract expiry with the respective rePower plans as stated below.

You will be notified via email of the actual auto-renewal rates 15 calendar days prior to your contract expiry.

Sure. Please submit your contract termination request with your intent to switch back to SP Group or other retailers via our contact form 30 days prior to your contract expiry to avoid Early Termination Fee charges.

We’re sorry for your loss, and we’re here to help.

You may contact us to close the account and discontinue electricity supply if it’s no longer required.

Alternatively, you can contact SP Group to open a new SP Utilities Account for the premises, which will automatically close the existing utilities account and electricity account with SP Services and Geneco respectively.

Please note that an account closure fee of $10 (excluding GST) usually applies. To request a waiver of the early termination fee, kindly provide us with the death certificate and indemnity form.