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Choosing Geneco

The deregulation of the electricity market will encourage and promote competition within the various players in the electricity market and hence, provide competitively priced packages to consumers.

Since 2001, EMA has progressively opened the retail electricity market to competition to allow business consumers more options to manage their energy cost. Instead of buying from SP Group at the regulated tariff, eligible consumers can choose to buy from a retailer at a price plan that best meet their needs, or buy from the wholesale electricity market at the half-hourly wholesale electricity prices. Those who exercise this choice are termed as contestable consumers.

If you are contestable, you can choose to purchase electricity from one of the following methods:

  • From a Licensed Electricity Retailer (such as Geneco).
  • From the Wholesale Spot Market as a direct market participant.
  • From the Wholesale Spot Market through the Market Support Services Licensee (MSSL) (which is currently SP Group).

You will have previously received an official notification from SP Group if your company is eligible to apply for contestability.

If your average monthly electricity consumption is above 2,000 kWh and did not receive any notification, you may apply for contestability on your own accord. This application process is free of charge.

For your convenience, we will be pleased to assist you with the contestability application. You can call our Customer Experience Hotline at 63636688 for assistance. Do also fax your last 3 months electricity bills at 63636600 and we will handle the paperwork on your behalf.

As the leading electricity supplier in Singapore’s energy market, Geneco is attuned to the changing needs of our customers and has been working hand in hand with businesses to provide them with a wide range of pricing options and energy solutions – enabling them to choose packages that best meet their needs.

Adopting a transparent approach, customers can be assured of excellent service quality coupled with a suite of services that centre around an efficient electricity supply to our customers.

To receive a competitive quotation from us, you may request for a quotation here. Our sales professionals will then contact you and work out a customized energy solution for you.

SP Services Ltd, a member of SP Group, is the Market Support Services Licensee (MSSL) providing Market Support Services such as reading of electricity meters, data management and facilitation the transfer of customers from electrical retailers.
Once Geneco has established the transfer, your meter reading data records will be provided to Geneco from SP Services Ltd/MSSL.

Contract Matters

You will no longer be receiving a start read and end read, but you will be receiving the actual kWh usage for your premise through remote metering.

Meter data is downloaded by MSSL (SP Group). This ensures the highest level of accuracy in your electricity charges.

You can request for a meter test through SP PowerGrid (SP Group) at 1800 778 8888. Or you can call us at 63636688 and we will liaise with SP PowerGrid (SP Group) on your behalf.

An administrative fee will be imposed (by SP Group) for each test and this is fully refundable if the meter is tested to be faulty.

For non-contestable Business consumers who would like to gain contestability, you will need to install a new Advanced Metering Infrastructure (AMI) electricity meter. The installation charge by SP PowerGrid will be at $40/meter (excl GST).

You can switch back to buy electricity from SP Group at the regulated tariff. Businesses with an average monthly consumption of less than 4,000 kWh (monthly electricity bill of $800 or lower) can switch back to buying electricity from SP Group at the regulated tariff.

Yes, early termination fees will be imposed where applicable if the consumer did not fulfil the full term contract.

You may choose to continue with Geneco by reviewing other electricity price plan suitable for you prior to your contract end date for your renewal term.

Billings

We will require a 10 business day notification period for account closures (ie. shut down). We will then contact you regarding the procedure for account closures.

The following are the payment modes available currently:

  • Cheque Payment by cheque should be crossed and made payable to “Seraya Energy Pte Ltd”. Please write your account number and invoice number on the back of your cheque.
  • GIRO is the most convenient way to pay your invoice. To pay by GIRO, please email us at contact@geneco.sg for assistance.
  • Telegraphic Transfer (TT) / Funds Transfers. You may also transfer the funds to our bank account directly. Do contact us for our bank details.
  • You can pay using AXS online, kiosk, or through the mobile AXS application by selecting Geneco in the system

All Geneco business customers will be able to access our customer portal. Through this portal, you will be able to view your electricity bills as well as other energy consumption details (E.g. half-hourly consumption profile) online anytime.

If you have not received your userid or password, please call us and we will gladly re-send this to you.

If you have any queries regarding your account or wish to make any changes/updates to your account, please feel free to call our Customer Experience Team at 63636688 or send us an enquiry to contact@geneco.sg.

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