FAQ Category Icon

Choosing Geneco

FAQ Category Icon

Contract Matters

FAQ Category Icon

Billing & Account

FAQ Category Icon

Electricity Glossary

Search result

Why is the electricity retail market being deregulated?

The deregulation of the electricity market will encourage and promote competition within the various players in the electricity market and hence, provide competitively priced packages to consumers.

Since 2001, EMA has progressively opened the retail electricity market to competition to allow business consumers more options to manage their energy cost. Instead of buying from SP Group at the regulated tariff, eligible consumers can choose to buy from a retailer at a price plan that best meet their needs, or buy from the wholesale electricity market at the half-hourly wholesale electricity prices. Those who exercise this choice are termed as contestable consumers.

How do I know if my business is eligible to switch from SP Services to Geneco?

With the open electricity market, all businesses are eligible to apply for contestability and switch to a retailer of their choice regardless of consumption. The application process is free of charge.

Click here to view our electricity plans and we will assist with the application for contestability for a swtich to Geneco.

What are the choices for contestable consumers?

If you are contestable, you can choose to purchase electricity from one of the following methods:

  • From a Licensed Electricity Retailer (such as Geneco).
  • From the Wholesale Spot Market as a direct market participant.
  • From the Wholesale Spot Market through the Market Support Services Licensee (MSSL) (which is currently SP Group).

What are the advantages of buying from Geneco?

With over 49 years of power generation, Geneco is attuned to the changing needs of our customers and has been working hand in hand with businesses to provide them with a wide range of pricing options and energy solutions – enabling them to choose packages that best meet their needs.

Adopting a transparent approach, customers can be assured of excellent service quality coupled with a suite of services that centre around an efficient electricity supply to our customers.

To receive a competitive quotation from us, you may request for a quotation here. Our sales professionals will then contact you and work out a customized energy solution for your business.

Why is MSSL under SP Services Ltd involved in my account switching from SP Group to Geneco?

SP Services Ltd, a member of SP Group, is the Market Support Services Licensee (MSSL) providing Market Support Services such as reading of electricity meters, data management and facilitation the transfer of customers from electrical retailers.

Once Geneco has established the transfer, your meter reading data records will be provided to Geneco from SP Services Ltd/MSSL.

How are my meter readings recorded after switching to Geneco?

Readings will be done via Advanced meters, also known as smart meters or Advanced Metering Infrastructure (AMI) meters which allow electricity consumption to be measured at half-hourly intervals.

How do I know if I am charged correctly for my utilities usage?

Meter data is downloaded by MSSL (SP Group). This ensures the highest level of accuracy in your electricity charges.

What should I do if I suspect that my electricity meter is faulty?

You can request for a meter test through SP PowerGrid (SP Group) at 1800 778 8888.

An administrative fee of $80 will be imposed (by SP Group) for each test and this is fully refundable if the meter is found to be faulty.

Are there additional charges for installing a new meter?

For non-contestable Business consumers who would like to gain contestability, you will need to install a new Advanced Metering Infrastructure (AMI) electricity meter. The installation charge by SP PowerGrid will be at $40/meter (excl GST).

Can I switch back to SP Group?

You can switch back to buy electricity from SP Group at the regulated tariff. Businesses with an average monthly consumption of less than 4,000 kWh (monthly electricity bill of $800 or lower) can switch back to buying electricity from SP Group at the regulated tariff.

You may check the eligibility to switch back to buy electricity at regulated tariff here.

Will there be any early termination fees if I did not fulfil my contract?

Yes, early termination fees will be imposed where applicable if the consumer did not fulfil the full term contract.

My contract is expiring. What should I do?

Contact us at contact@geneco.sg or reply to the email that you will receive before your contract expiry. Alternatively, you can choose to review your existing plan by filling up the form here.

What is the procedure for an account closure if I am moving out of my existing premises?

Please submit the account closure form 30 days in advance and we will contact you on the procedure of closure. Alternatively, please contact us at contact@geneco.sg or here.

How do I pay for my Geneco invoices?

You may choose the payment methods below:

  • One-time payment
  • PayNow via QR code. Please refer to your monthly invoice for the unique QR code.
  • Telegraphic Transfer (TT) / Funds Transfer. You may also transfer the funds to our bank account directly.
  • AXS Station, AXS e-Station or AXS m-Station by selecting Geneco on the payment platform. Kindly note that AXS transaction has a payment limit for each transaction.
  • Recurring payment
  • GIRO. Please download and complete this GIRO form. Original copy to be mailed to us at:
    Seraya Energy Pte Ltd
    450 Alexandra Road #01-01
    Singapore 119960

Why is Geneco encouraging e-Bill instead of sending paper bills statement?

Geneco strives towards paperless billing for our environment. In line with our commitment towards environmental sustainability, we are going digital and would like to encourage all customers to go paperless. You will be notified of your monthly bill and payment due date via email. You can also login to customer portal to get an overview of your bills and outstanding balance.

If you have not received your log-in details, please contact us at contact@geneco.sg or here.

How do I request for past bills?

You can check the past bills (up to 12 months) via our Geneco Self-Service Portal here. If you require billing history prior to 12 months, please write to us here. Kindly note that there will be a charge of $5.35 (Inclusive of GST) per bill requested.

Who can I contact for assistance on my Geneco account?

If you have any queries regarding your account or wish to make any changes/updates to your account, please contact us at contact@geneco.sg or here.

What is Carbon Tax and how does it impact my Geneco bills?

During the Singapore Budget 2018, it was announced that a carbon tax of S$5 per tonne of carbon emissions will be introduced from 2019 to 2023. In line with these measures, a carbon charge will apply to all commercial customers for every unit of electricity consumed from 1 January 2019 onwards. This initiative aims to encourage both emitters and downstream consumers to be more energy efficient. Click here for more information about carbon tax.