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Switching to Geneco

No. SP PowerAssets (SPPA), as the transmission licensee, remains responsible for the physical delivery of electricity supply to your premises regardless of whether you are with SP Services or Geneco.

Hence, you will continue to enjoy the same quality, safety and reliability of electricity supply if you choose to purchase from private retailer. However, if you have requested for a meter change, there may be a down time of less than 30 minutes during the meter installation.

Currently, households in the Jurong area with postal codes starting with 60, 61, 62, 63 and 64, will be able to sign up with a private electricity retailer. Thereafter, from 1 November 2018 onwards, residents with the postal codes starting with 58 to 78 are eligible to sign up with Geneco. If you do not see your postal code, kindly check this page for more information.

Once you are eligible to switch, you can sign up with us here, We will take care of everything else for you. Once the transfer is complete, you will receive an email, notifying you of the transfer.

Your account will be transferred to Geneco after 5 working days. However, if you have requested to change your current meter to an AMI meter, it will take one month for the process to complete.

You will continue to receive your gas and water bills from SP Services, while Geneco will be billing you for your electricity consumption.

You will still be able to use your U-Save GST Voucher to offset your electricity bills. However, any credits disbursed to you will first be used to offset any outstanding balance with SP Services.

An AMI meter(smart meter) will read your electricity consumption every half an hour. This allows you to accurately monitor the consumption pattern of your household. SRLP meters, on the other hand, are read by meter readers sent down by SP Services every other month.

Unless otherwise advised, your contract will be automatically renewed with no fixed term and the default applicable price plan will be our prevailing Discount Off Tariff (DOT) Evergreen Plan*. Your electricity supply will not be disrupted when your contract expires. See everGreen Factsheet

*Our tariffs are revised every quarterly.

We review our price plans regularly to ensure that you get the best rate possible. At the point of you signing up with Geneco, you are getting the best price available at that time. As market conditions change, we reserve the right to modify, change or alter the rate(s) offered in the price plans without prior notice.

Similarly, all our promotions are subject to change from time to time, without prior notice.

Contract Matters

Depending on the circumstances leading to the termination, you may incur an early termination fee. For more information, please contact us directly

Unfortunately, there is no grace period. Once you’ve agreed to a contract, you’re bound by the stipulated terms.

You will not be charged an Early Termination Fee as long as you sign a new contract for your new address. The duration of the new contract should at least cover the period of remaining months from the old contract. The commencement date of the new contract should not be later than 6 months from the termination of the previous contract.

Let us know at least 10 business days before your contract expires via the self-service portal, our Customer Service Hotline or email.

Security deposit requirements are currently being waived for all residential price plans.

Referral

No. SP PowerAssets (SPPA), as the transmission licensee, remains responsible for the physical delivery of electricity supply to your premises regardless of whether you are with SP Services or Geneco.

Hence, you will continue to enjoy the same quality, safety and reliability of electricity supply if you choose to purchase from private retailer. However, if you have requested for a meter change, there may be a down time of less than 30 minutes during the meter installation.

No. SP PowerAssets (SPPA), as the transmission licensee, remains responsible for the physical delivery of electricity supply to your premises regardless of whether you are with SP Services or Geneco.

Hence, you will continue to enjoy the same quality, safety and reliability of electricity supply if you choose to purchase from private retailer. However, if you have requested for a meter change, there may be a down time of less than 30 minutes during the meter installation.

No. SP PowerAssets (SPPA), as the transmission licensee, remains responsible for the physical delivery of electricity supply to your premises regardless of whether you are with SP Services or Geneco.

Hence, you will continue to enjoy the same quality, safety and reliability of electricity supply if you choose to purchase from private retailer. However, if you have requested for a meter change, there may be a down time of less than 30 minutes during the meter installation.

No. SP PowerAssets (SPPA), as the transmission licensee, remains responsible for the physical delivery of electricity supply to your premises regardless of whether you are with SP Services or Geneco.

Hence, you will continue to enjoy the same quality, safety and reliability of electricity supply if you choose to purchase from private retailer. However, if you have requested for a meter change, there may be a down time of less than 30 minutes during the meter installation.

No. SP PowerAssets (SPPA), as the transmission licensee, remains responsible for the physical delivery of electricity supply to your premises regardless of whether you are with SP Services or Geneco.

Hence, you will continue to enjoy the same quality, safety and reliability of electricity supply if you choose to purchase from private retailer. However, if you have requested for a meter change, there may be a down time of less than 30 minutes during the meter installation.

Contact details

1 Harbourfront Place
#16-06 Harbourfront Tower One
Singapore 098633

Phone: 63190422
Fax: 63636600
Email: info@geneco.sg

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