No. SP PowerAssets (SPPA), as the transmission licensee, remains responsible for the physical delivery of electricity supply to your premises regardless of whether you are with SP Services or Geneco.
Hence, you will continue to enjoy the same quality, safety and reliability of electricity supply if you choose to purchase from private retailer. However, if you have requested for a meter change, there may be a down time of less than 30 minutes during the meter installation.
Currently, households in the Jurong area with postal codes starting with 60, 61, 62, 63 and 64, will be able to sign up with a private electricity retailer. Thereafter, from 1 November 2018 onwards, residents with the postal codes starting with 58 to 78 are eligible to sign up with Geneco. If you do not see your postal code, kindly check this page for more information.
Once you are eligible to switch, you can sign up with us here, We will take care of everything else for you. Once the transfer is complete, you will receive an email, notifying you of the transfer.
Your account will be transferred to Geneco after 5 working days. However, if you have requested to change your current meter to an AMI meter, it will take one month for the process to complete.
You will continue to receive your gas and water bills from SP Services, while Geneco will be billing you for your electricity consumption.
You will still be able to use your U-Save GST Voucher to offset your electricity bills. However, any credits disbursed to you will first be used to offset any outstanding balance with SP Services.
An AMI meter(smart meter) will read your electricity consumption every half an hour. This allows you to accurately monitor the consumption pattern of your household. SRLP meters, on the other hand, are read by meter readers sent down by SP Services every other month.
Your contract will be automatically renewed with the same terms at prevailing rates. We guarantee that our renewed rates are lower than regulated tariff. This will be informed to you before your contract expires. Your electricity supply will not be disrupted when your contract expires.
Depending on the circumstances leading to the termination, you may incur an early termination fee. For more information, please contact us directly
Unfortunately, there is no grace period. Once you’ve agreed to a contract, you’re bound by the stipulated terms.
You will not be charged an Early Termination Fee as long as you sign a new contract with Geneco for your new address, within 6 months of termination of the previous electricity supply address. We will only charge a $5.35 processing fee.
Let us know at least 10 business days before your contract expires via the self-service portal, our Customer Service Hotline or email.
Security deposit requirements are currently being waived for all residential price plans.
kWh stands for kilowatt per hour, which is a basically a measurement for how much energy you’re consuming.
SP Grid is short for Singapore Power Grid, which is the system of interconnected power lines that transport electricity from generators to consumers.
MSSL stands for Market Support Services Licensee, which in Singapore’s case is SP Services Ltd. They provide services such as the settlement of bills, meter reading, data management, and customer transfer services.
Advanced Metering Infrastructure (AMI) meters allow electricity consumption to be measured at half-hourly intervals, resulting in more accurate readings.
Transmission Loss Factor (TLF) accounts for the energy that’s lost as electricity passes through the system to get to your house. Normally, TLF charges are passed through to the consumer. However, at Geneco, we bear the charges, so that you don’t have to.