Powering lives for 47 years
and counting

With invaluable experience, award-winning customer service and a commitment towards green initiatives, you can trust that you’re in safe hands with Geneco.

Our Heritage

Geneco is an electricity retailer and we belong to a global network of energy and utility companies known as YTL Power International, which is a subsidiary of the YTL Group. Geneco’s parent company YTL PowerSeraya is also one of Singapore’s first and largest electricity generators, with a licensed generating capacity of 3,100 MW. 

Plant

In Singapore, we were previously retailing electricity under Seraya Energy, which was established in 2001. Through the years, Seraya Energy earned a reputation for its cost-effective and value-added energy plans for both commercial and industrial customers. We also received numerous awards for outstanding customer service. 

In 2018, with the liberalisation of the Singapore electricity market, YTL PowerSeraya re-established its retail brand in Singapore as Geneco. Besides Seraya Energy’s commercial and industrial customers, we now also cater to households and small and medium enterprises. This unification of the retail brand in Singapore allows us to provide customers with a seamless and more efficient service experience.

Bringing power back to the community 

At Geneco, we believe that we have the responsibility to do what’s right for the environment and for future generations. That is why we are constantly looking to explore and develop energy-centred projects to build a sustainable energy future for Singapore and, on a larger scale, to save our planet.

Energising Communities Geneco Seraya Energy

Additionally, Geneco is also committed to improving the community in which we operate. We regularly participate in social initiatives and organise various social activities for the community. 

Our Milestones

1971

Stage 1 of PowerSeraya's first power station in Jurong was completed - firing up Singapore's drive for economic expansion and technology.

1997

PowerSeraya's Pulau Seraya Power Station at Jurong Island was fully completed.

2001

Seraya Energy Pte Ltd was formed and granted license as a private electricity retailer, to serve the electricity needs of corporate and industrial customers.

2006

Seraya Energy was ranked Singapore's 3rd fastest growing company under The Fastest Growing 50 (FG50) Certification.

2018

Geneco by Seraya Energy was launched in response to the liberalisation of the Singapore electricity market. In the same year, Seraya Energy was renamed to Geneco to build a single retail brand. The re-branding seeks to strengthen the company's position as a total energy solutions provider, as well as facilitate a more efficient and effortless experience for customers.

Awards & Accolades

2010 - 2018 Winner of Superbrands since 2010 Winner of Superbrands since 2010
2014 2014 APCCAL Best Call Center Award (recognition from Asia Pacific Call Center Association Leaders, Beijing 2014)
Best Contact Centre (Under 20 Seats) – Gold
Best Contact Centre Manager (Under 20 Seats) – Silver
2012 Best In-House Contact Centre (Below 20 seats) – Bronze
Best Contact Centre Manager of The Year 2012(under 20 seats) – Gold
2011 Best Contact Centre Manager of The Year 2011 (Below 20 seats) – Bronze
Best Contact Centre Team Leader of The Year 2011 (Below 20 seats) – Bronze
2009 Among top ranked Singapore 1000 company, for sustained corporate growth
2008 2008 CIO 100 Honouree
2007 Best Contact Centre Manager of the Year 2007 (Bronze)
22nd Fastest Growing Company
2006 Excellent Service Award (EXSA)
Contact Centre of the Year 2006, Singapore – Finalist
3rd Fastest Growing Company
2005 New Call Centre of the Year 2005, Singapore – Silver
New Call Centre of the Year 2005, Regional – Gold

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