Only applicable for Get It Fixed 24 price plan at non-promotional rate, with same duration and standard plan as stated in the Energy Market Authority’s (“EMA”) price comparison website, i.e. https://compare.openelectricitymarket.sg/#/home (the “Website”).
Geneco’s PMG is only applicable for a Price Match against non-promotional standard plans with a fixed-rate and for a 24-month contractual period provided by other electricity retailers listed on the Website.
The Price-matched Plans must be of same terms.
A refund is only applicable to households with a load profile of not more than 400kWh per month and up to a value not exceeding S$5 per contract period.
Each plan is only entitled to a single round of price match and is not applicable on renewal plan.
Please write to info@geneco.sg with the proof of your pricing plan and your Geneco contract details.
Kindly allow thirty (30) working days for Geneco’s verification of your pricing plan and contract details. Upon successful verification, the refund will be done in the form of vouchers or Geneco bill rebates (rounded up to the nearest Singapore dollar).
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